Plate Heat exchanger manufacturer, industry solution expert

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FAQ

Q

Q1: Are you a manufacturer or trade company?

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A: Empire is a manufacturer in heat transfer industry, we have factories and engineer by our own. Shanghai Empire(headquarter) is the design, assembly, sales and marketing center. Tianjin Empire(factory base) is mainly engaged in the production of heat exchanger parts especial for heat exchanger plates and hydraulic press for plate forming.
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Q2: How long is the warranty for your products?

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A: If not the reason of products quality, the warranty is usually 12 months.
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Q3: What products do you mainly export?

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A: Heat exchanger and spare parts, the most is heat exchanger plates and gaskets, and then is heat exchanger complete unit.
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Q4: Where are your customers from?

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A: We focused on global market, now we successfully sell our products to USA, UK, Canada, Russia, Italy, Greece, Netherlands, Brazil, Peru, Chile, Belarus, Indonesia, India, Ukraine, Mexico, South Africa, Singpore, Malaysia, Pakistan, Thailand, Vietnam and so on. We build up a solid customer base in international market.
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Q5: What's the minimum quantity for an order of your products?

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A: There is no MOQ in our product, just buy what do you need truly.
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Q6: How does your factory do quality control?

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A: Quality is life, we make strict quality control before goods delivered to our customer, like 32 points test for heat exchanger plates, hydrostatic test and inspection report can be available for plate heat exchanger.
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Q7: What's HS CODE for your products?

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A: Plate Heat Exchanger: 8419 5000 Hydraulic Press: 8462 9190 Heat Exchanger Plate: 8419 9090 Heat Exchanger Gasket: 4016 9390
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